The continuous evolutions in the reference market and the growing needs and expectations of Clients lead the Management of Advolo S.r.l. to pursue the following objectives:

• conformity of services to the specifications agreed with Clients;
• improvement of productivity in order to be able to maintain competitive prices;
• improvement level of customer satisfaction and corporate image.

Management detects the degree to which the above objectives are being met through the methods outlined in the Ad_MSQ manual

The Management recognizes that the competitiveness and continuous improvement of the company system, the indispensable foundation of the ability to satisfy the Customer, derive from the commitment of personnel at every level.

Every employee of Advolo S.r.l. is therefore required to:

• participate in the identification and definition of internal operating and management procedures, constantly seeking solutions capable of preventing the occurrence of problems;
• punctually execute planned activities.

Management makes the following commitments to its employees:

• consider any initiative aimed at continuous improvement of activities and support its implementation, consistent with allocable company resources;
• train staff on the requirements of the Quality Management System so that they are understood, implemented and supported at all organizational levels;
• monitor the Quality Management System and periodically evaluate its compliance and effectiveness through:
• internal audits;
• periodic monitoring of the Quality Indexes established by the Management itself.

Full implementation of the Quality Management System is the direct responsibility of Management, which is called upon to:

• detect problems inherent to Quality;
• promote preventive and corrective actions and improvement;
• Verify the proper execution of activities in accordance with what has been defined;
• ensure that customer requirements are understood by its employees;
• make – at least annually – a report (Management Review) about the status of the Quality Management System, indicating the results of internal inspections and the trend of the company’s Quality Indexes.”

The Chief Executive Officer

General Management (DG)